Terms of Service

These Terms of Service (the "Terms") govern your access to and use of https://sociaconnect.com and all related websites, applications, subscriptions, user accounts, profile creation tools, marketplace features, messaging features, payment features, and digital services operated by HOARDED LABS LLC (collectively, the "Services").

HOARDED LABS LLC is incorporated in Wyoming and maintains its business address at 5830 E 2nd St, Ste 7000 #35646, Casper, WY 82609, USA. By accessing or using the Services, creating an account, purchasing a subscription, or clicking to accept these Terms, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Services. If you use the Services on behalf of a company, brand, agency, creator business, or other organization, you represent that you have authority to bind that organization to these Terms.

You must be legally able to enter into a binding agreement to use the Services. The Services are intended for users in the United States and are not directed to children under 13.

You are responsible for your use of the Services, all activity under your account, and ensuring that your use complies with applicable federal, state, and local laws, regulations, and industry rules.

Certain features require an account. You may be asked to provide profile information, business information, creator or brand details, billing information, authentication information, or other information needed to operate the Services.

We may, but are not required to, review, verify, approve, reject, suspend, or remove accounts, profiles, listings, content, or platform activity at any time where we believe doing so is necessary to protect users, comply with law, enforce these Terms, or maintain platform integrity.

The Services are a digital platform and SaaS product that may help users create profiles, manage subscriptions, discover opportunities, communicate, process payments, access account tools, and use related platform features.

We may add, modify, suspend, limit, or discontinue any part of the Services at any time, including features, plans, integrations, pricing, availability, and eligibility requirements. We will provide notice where required by law or where a material change affects an active paid subscription.

The Services may include free features, paid subscriptions, one-time purchases, recurring plans, usage-based charges, upgrades, add-ons, or other paid services. The applicable price, billing interval, included features, renewal terms, cancellation method, and taxes or fees will be presented at checkout, in your account, or in an applicable order form.

Creator plan details may also include platform commission, platform fees, or similar charges that apply when creators receive collaboration payouts. You are responsible for reviewing plan details, commission terms, limits, and checkout information before purchasing, renewing, or changing a creator plan.

By purchasing a paid subscription or paid feature, you authorize us and our payment processors to charge your selected payment method for applicable amounts, including recurring charges, taxes, and fees, unless and until you cancel according to the subscription terms.

Subscriptions may renew automatically unless canceled before the renewal date. Cancellation generally stops future renewal charges but does not automatically refund past charges unless required by law or approved under our refund policy.

Payments may be processed by third-party payment processors such as Stripe or other providers we designate. Payment processors may collect and process payment card details, billing addresses, fraud signals, transaction data, and related information under their own terms and privacy policies.

Collaboration payments for posted campaigns must be initiated, funded, managed, and completed inside the Services unless we expressly authorize another process in writing. Brands may be required to fund an accepted collaboration through Stripe before work proceeds, and those funds may be held in escrow until the collaboration reaches the applicable approval, completion, dispute, release, or administrative review condition.

Creators must complete Stripe Connect onboarding and satisfy any active Stripe requirements before receiving collaboration payouts. Payout timing, availability, holds, reserves, verification requirements, and bank transfer timing may depend on Stripe, financial institutions, risk review, applicable law, and platform workflow status.

Subscription refund requests must be submitted within 48 hours of purchase by contacting us at the support email listed below. Refund eligibility may depend on applicable law, the plan purchased, promotional terms, usage, account status, and any additional terms presented at checkout.

Chargebacks, payment disputes, payment reversals, or misuse of billing systems may result in account limitation, suspension, termination, or collection of amounts owed where permitted by law.

You may upload, submit, create, display, transmit, or otherwise make available text, images, profile information, campaign materials, messages, files, reviews, feedback, links, business information, social media details, or other content through the Services (collectively, "User Content").

You retain ownership of your User Content. By providing User Content through the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, display, perform, transmit, modify for formatting, distribute, and otherwise use your User Content as necessary to operate, provide, secure, improve, and promote the Services.

You represent that you have all rights, permissions, consents, and licenses necessary to submit User Content and grant the rights described in these Terms.

If the Services support creator, brand, agency, marketplace, campaign, collaboration, or promotional workflows, users are responsible for clearly documenting expectations, requirements, deadlines, compensation, deliverables, review rights, usage rights, disclosure obligations, taxes, and any additional permitted terms. Payment for posted campaigns must remain inside the platform payment workflow.

Creators, brands, and agencies must comply with all applicable advertising, endorsement, consumer protection, intellectual property, tax, and platform rules. Sponsored content, endorsements, testimonials, affiliate promotions, and material connections must be clearly and lawfully disclosed where required.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in a way that harms users, the platform, our business, third parties, or the security and reliability of the Services.

The Services, including software, code, design, interfaces, workflows, graphics, logos, trademarks, trade names, service marks, text, templates, analytics, databases, documentation, and other materials, are owned by or licensed to us and are protected by intellectual property and other laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for their intended purpose.

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information. By using the Services, you acknowledge that we process information as described in the Privacy Policy.

You are responsible for ensuring that any personal information you submit, upload, import, or disclose through the Services is collected and shared lawfully and with all required notices, rights, permissions, and consents.

The Services may include links to or integrations with third-party services, including payment processors, analytics providers, authentication providers, hosting providers, cloud storage providers, customer support tools, email delivery providers, social platforms, and other vendors.

Third-party services are governed by their own terms, privacy policies, and practices. We are not responsible for third-party services, websites, content, products, outages, security practices, or data handling except as required by applicable law or expressly stated in a written agreement with you.

You agree that we may communicate with you electronically about the Services, including by email, in-app messages, account notices, support replies, billing notices, security alerts, and policy updates.

Marketing emails will include an unsubscribe method where required by law. Even if you opt out of marketing communications, we may still send transactional, administrative, legal, billing, support, security, or account-related messages.

We aim to provide reliable Services, but we do not guarantee uninterrupted, error-free, secure, or always-available access. The Services may be unavailable due to maintenance, updates, outages, third-party failures, security issues, network problems, or events beyond our control.

We may offer beta, experimental, preview, or early-access features. These features may be incomplete, changed, discontinued, or less reliable than generally available features and are provided for evaluation unless otherwise stated.

You may stop using the Services at any time. You may cancel subscriptions according to the cancellation process made available through the Services or by contacting support where applicable.

We may suspend, restrict, or terminate your access to the Services if we believe you violated these Terms, created risk or possible legal exposure, failed to pay amounts owed, misused the platform, infringed third-party rights, compromised security, or caused harm to users, us, or others.

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, and course of dealing or usage of trade.

We do not warrant that the Services will meet your requirements, achieve any specific results, be uninterrupted, secure, error-free, free of harmful components, or that any content or data will be accurate, complete, or preserved.

To the fullest extent permitted by law, HOARDED LABS LLC, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of data, service interruption, or security incidents, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of the amount you paid to us for the Services giving rise to the claim during the three months before the event giving rise to liability or $100.

Some jurisdictions do not allow certain disclaimers or limitations of liability, so some limitations may not apply to you.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless HOARDED LABS LLC, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, User Content, violation of these Terms, violation of law, infringement of rights, payment disputes, collaborations, campaigns, or interactions with other users.

These Terms and any dispute arising out of or related to the Services will be governed by the laws of Wyoming, without regard to conflict of law principles, except where applicable law requires otherwise.

Before filing a claim, you agree to first contact us at the support email listed below and try to resolve the dispute informally. We will also try to resolve disputes informally when practical.

Any additional dispute resolution process, arbitration agreement, venue requirement, jury waiver, or class action waiver should be added here only after review by qualified legal counsel.

We may update these Terms from time to time to reflect changes in the Services, legal requirements, business practices, pricing, features, vendors, or operational needs.

When we update these Terms, we will revise the Effective Date above. If changes are material, we may provide additional notice through the Services, by email, or by other reasonable means as required by law. Your continued use of the Services after updated Terms become effective means you accept the updated Terms.

These Terms, together with the Privacy Policy and any additional terms presented for specific features or purchases, make up the agreement between you and us regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our consent, but we may assign them in connection with a merger, acquisition, reorganization, sale of assets, or operation of law.

Questions about these Terms, subscription billing, refund requests, account issues, or legal notices may be sent using the contact information below.