Privacy Policy

Learn how we collect, use, and protect your information.

Effective Date: July 8, 2026

1. Introduction

HOARDED LABS LLC, a company incorporated in Wyoming with a business address at 5830 E 2nd St, Ste 7000 #35646, Casper, WY 82609, USA, operates https://sociaconnect.com and related websites, applications, services, subscriptions, user accounts, profile creation features, and digital platform tools (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use the Services. It is intended for users located in the United States, including residents of every U.S. state, and it also describes certain rights that may apply under state privacy laws.

By using the Services, you acknowledge that we will process personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Services.

2. Information We Collect

We collect personal information that reasonably relates to the Services we provide. The categories of information we collect may depend on how you use the platform and whether you create an account, subscribe to paid features, complete a profile, contact support, or interact with other users.

  • Identifiers, such as name, username, email address, phone number, account ID, IP address, device identifiers, and similar contact or online identifiers.
  • Account and profile information, such as login credentials, profile details, photos or avatars, biography, preferences, role, business details, social links, creator or brand information, and user-generated content.
  • Commercial and subscription information, such as plan type, subscription status, purchase history, invoices, refunds, billing events, and payment-related records.
  • Payment information, such as payment method details, collaboration payment records, escrow status, payout status, refund details, disputes, and processor identifiers handled by third-party payment processors like Stripe. We do not intentionally store full credit card numbers on our own systems.
  • Stripe Connect and payout information, such as connected account status, onboarding status, payout readiness, requirements due, country, business profile details, tax or identity verification status, bank transfer status, and related compliance signals received from Stripe.
  • Internet, device, and usage information, such as browser type, operating system, device type, pages viewed, clicks, referring URLs, session activity, feature usage, log files, diagnostic data, and analytics events.
  • Approximate location information, such as general location inferred from IP address or account settings.
  • Communications, such as messages, support requests, survey responses, feedback, and other information you submit to us.
  • Inferences and preferences, such as interests, product preferences, recommended settings, and similar information derived from your use of the Services.
  • Sensitive personal information, only where necessary for the Services, required by law, voluntarily provided by you, or collected with consent where required.

3. How We Collect Information

We collect information from several sources, including directly from you, automatically through your use of the Services, and from third parties that help us operate the platform.

  • Directly from you when you register, create or update a profile, subscribe, make a payment, upload content, request support, or communicate with us.
  • Automatically through cookies, pixels, device identifiers, server logs, SDKs, analytics tools, and similar technologies.
  • From payment processors, including Stripe and Stripe Connect, authentication providers, analytics providers, hosting providers, customer support tools, email delivery services, and other service providers.
  • From other users or publicly available sources when needed to support platform features, prevent misuse, or verify account or business information.

4. How We Use Information

We use personal information for legitimate business, operational, security, legal, and user-requested purposes. We do not use personal information for materially different purposes without providing notice where required by law.

  • Provide, operate, maintain, personalize, and improve the Services.
  • Create, verify, authenticate, secure, and manage user accounts and profiles.
  • Process subscriptions, collaboration payments, escrow funding and release workflows, payouts, invoices, refunds, renewals, account upgrades, and billing support.
  • Enable platform features, user interactions, recommendations, search, messaging, profile display, and account settings.
  • Communicate with you about service updates, security notices, support requests, transactions, policy changes, and administrative messages.
  • Send marketing communications where permitted by law and honor opt-out requests.
  • Analyze usage trends, measure performance, debug errors, improve reliability, and develop new features.
  • Detect, investigate, and prevent fraud, spam, abuse, unauthorized access, security incidents, and violations of our terms or policies.
  • Comply with legal obligations, enforce agreements, resolve disputes, and protect the rights, safety, and property of users, the company, and others.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, local storage, SDKs, device identifiers, log files, and similar tracking technologies to operate the Services, remember preferences, keep accounts secure, measure performance, and understand usage analytics.

These technologies may collect IP addresses, browser and device information, referring pages, pages viewed, clicks, session duration, approximate location, and interactions with our emails or Services.

  • Essential cookies support login, authentication, security, fraud prevention, and core platform functionality.
  • Preference cookies remember settings, saved choices, and interface preferences.
  • Analytics cookies help us understand usage patterns, diagnose issues, and improve product performance.
  • Marketing or advertising cookies, if used, help measure campaigns or deliver relevant communications subject to applicable privacy choices.
  • You can control cookies through your browser settings or device settings. Some features may not function properly if essential cookies are disabled.

6. Sharing and Disclosure of Information

We may share personal information as reasonably necessary to provide the Services, operate our business, comply with law, or protect users and the platform. We require service providers to process personal information only for authorized purposes and to use appropriate safeguards.

  • Service providers and processors, including hosting, cloud storage, analytics, authentication, payment processing, email delivery, customer support, monitoring, fraud prevention, and infrastructure providers.
  • Payment processors, such as Stripe and Stripe Connect, to process payment cards, subscriptions, collaboration funding, escrow workflows, creator payouts, invoices, refunds, disputes, fraud checks, verification, tax or compliance requirements, and billing-related communications.
  • Analytics providers, such as Google Analytics, to understand how users interact with the Services and improve product performance.
  • Authentication providers to enable secure login, account verification, single sign-on, password management, and account recovery.
  • Cloud hosting and storage providers to host the Services, store user data, back up systems, deliver content, and maintain reliability.
  • Customer support and communication tools to respond to inquiries, manage support tickets, send service messages, and provide user assistance.
  • Other users, when you choose to make profile information, content, or interactions visible through platform features.
  • Professional advisers, auditors, insurers, lawyers, accountants, and consultants where necessary for business, legal, security, or compliance purposes.
  • Government authorities, courts, law enforcement, regulators, or third parties when required by law or when we believe disclosure is necessary to protect rights, safety, security, or the integrity of the Services.
  • Business transaction parties in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction.

7. Third-Party Services

The Services may integrate with or rely on third-party services, including Google Analytics, Stripe, authentication providers, hosting providers, cloud storage providers, email delivery services, monitoring tools, and customer support tools.

These third parties may collect or process personal information according to their own privacy policies and contractual obligations. We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control.

  • Review third-party privacy policies before using linked or integrated services.
  • Your interactions with third-party integrations may be governed by separate terms and privacy notices.
  • We use reasonable diligence when selecting vendors that process personal information on our behalf.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, process subscriptions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support legitimate business purposes.

Retention periods vary based on the type of information, the purpose for collection, user account status, legal requirements, and operational needs. When personal information is no longer needed, we will delete, de-identify, anonymize, or securely retain it as required or permitted by law.

  • Account and profile information is generally retained while your account remains active.
  • Billing, collaboration payment, escrow, payout, refund, and transaction records may be retained for tax, accounting, audit, fraud prevention, dispute resolution, and legal compliance purposes.
  • Security logs and diagnostic records may be retained for a limited period to protect the Services and investigate incidents.
  • Backups may retain deleted information for a limited time until overwritten according to backup cycles.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, encryption in transit, account authentication, monitoring, vendor controls, backups, least-privilege access, and security review practices.

No method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you are responsible for maintaining the confidentiality of your account credentials and using secure devices and networks.

10. User Rights and Choices

Depending on where you live and how you use the Services, you may have rights regarding your personal information. We will respond to verified privacy requests as required by applicable law.

  • Access or know what personal information we collect, use, disclose, or process about you.
  • Request deletion of personal information, subject to legal and operational exceptions.
  • Request correction of inaccurate personal information.
  • Request a copy of personal information in a portable format where required by law.
  • Opt out of certain processing, such as targeted advertising, sale of personal information, or profiling that produces legal or similarly significant effects, where applicable.
  • Limit certain uses or disclosures of sensitive personal information where applicable.
  • Withdraw consent where processing is based on consent and withdrawal is permitted by law.
  • Appeal a denial of a privacy rights request where state law provides an appeal right.
  • You may submit access, deletion, correction, opt-out, or appeal requests by contacting us at the support email listed in the Contact Information section.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights regarding personal information. This section supplements the rest of this Privacy Policy.

We may collect the categories of personal information listed in the Information We Collect section, including identifiers, account information, commercial information, payment-related information, internet or network activity, approximate location, communications, user content, inferences, and limited sensitive personal information where applicable.

We collect and use these categories for the purposes described in this Privacy Policy, including providing the Services, managing accounts, processing payments, improving the platform, analytics, security, fraud prevention, support, compliance, and communications.

  • Right to know: You may request information about the categories and specific pieces of personal information we collect, use, disclose, sell, or share.
  • Right to delete: You may request deletion of personal information we collected from you, subject to legal exceptions.
  • Right to correct: You may request correction of inaccurate personal information.
  • Right to opt out: You may opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising, if applicable.
  • Right to limit: You may request that we limit certain uses and disclosures of sensitive personal information where applicable.
  • Right to non-discrimination: We will not unlawfully discriminate against you for exercising your California privacy rights.
  • Authorized agents: You may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and verification of your identity.
  • Shine the Light: California residents may request information about certain disclosures of personal information to third parties for their direct marketing purposes, if applicable.

12. State-Specific Privacy Rights

Residents of certain U.S. states, including Virginia, Colorado, Connecticut, Utah, and other states with comprehensive consumer privacy laws, may have additional privacy rights. These rights may vary by state and may be subject to limitations, exemptions, verification requirements, and appeal rights.

Where applicable, we will honor rights provided by laws such as the Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and similar state privacy laws.

  • You may request access to personal data we process about you.
  • You may request correction of inaccurate personal data where your state law provides that right.
  • You may request deletion of personal data you provided or that we obtained about you, subject to exceptions.
  • You may request portability or a copy of personal data in a readily usable format where required.
  • You may opt out of targeted advertising, sale of personal data, and certain profiling where applicable.
  • You may appeal our decision if we deny your request and your state law provides an appeal right.
  • We will not unlawfully discriminate against you for exercising applicable privacy rights.
  • We may need to verify your identity before fulfilling a request and may deny requests that are fraudulent, unverifiable, excessive, or not required by law.

13. International Users

The Services are operated by a U.S.-based company and are intended primarily for users in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate.

Privacy laws in those jurisdictions may differ from the laws in your location. By using the Services, you understand that your information may be processed in the United States as described in this Privacy Policy.

14. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.

If you are a parent or guardian and believe a child under 13 has provided personal information to us, please contact us at the support email listed below. We may request information needed to verify the request and take appropriate action.

Where state law provides additional protections for minors, including restrictions on targeted advertising or sale of personal data for users under certain ages, we will comply with applicable requirements.

15. Email and Marketing Communications

We may send transactional, administrative, service-related, and marketing communications. Transactional messages may include account notices, security alerts, billing notices, subscription updates, policy changes, and support responses.

Marketing emails will include a method to unsubscribe where required by law. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing communications, we may still send non-marketing messages related to your account, subscription, security, legal notices, or use of the Services.

  • We do not intend to use false or misleading email header information or deceptive subject lines.
  • We identify commercial messages where required and provide a valid method to opt out.
  • We process opt-out requests as required by applicable law.

16. Subscription, Collaboration Payment, and Refund Policy

The Services may include paid subscriptions, one-time purchases, recurring plans, usage-based charges, upgrades, or other paid features. Billing terms are presented at checkout, in your account, or in applicable order forms or subscription terms.

Payments may be processed by third-party payment processors such as Stripe, including Stripe Connect for creator payouts. Payment processors may collect payment card details, billing address, bank account details, payout account information, identity or business verification information, tax details, fraud signals, device information, and transaction information according to their own terms and privacy policies.

For collaboration payments, we may receive and store limited records such as payment intent identifiers, connected account identifiers, escrow or funding status, payout status, release status, dispute status, transaction identifiers, invoice details, fee details, refund status, and related payment workflow events.

Subscription refund requests must be submitted within 48 hours of purchase. Refund eligibility may depend on applicable law, the plan purchased, promotional terms, usage, account status, and any additional terms presented at checkout.

  • You are responsible for keeping payment and billing information accurate and current.
  • Recurring subscriptions may renew automatically until canceled according to the subscription terms.
  • Canceling a subscription may stop future renewals but does not automatically create a refund unless required by law or approved under our refund policy.
  • We may retain billing records as needed for tax, accounting, fraud prevention, dispute resolution, and legal compliance.

17. Account Deletion and Data Requests

You may request access to or deletion of your personal data by contacting us at the support email listed below. You may also request correction, portability, opt-out, or other rights where applicable law provides those rights.

If you request account deletion, we will take reasonable steps to delete or de-identify personal information associated with your account, subject to legal, security, fraud prevention, billing, tax, backup, dispute resolution, and legitimate business retention requirements.

We may need to verify your identity before completing a privacy request. Verification may require confirming control of the email address associated with your account or requesting additional information reasonably necessary to confirm your identity.

  • Submit requests from the email address associated with your account when possible.
  • Tell us the right you want to exercise and provide enough detail for us to process the request.
  • We will respond within the timeframe required by applicable law.
  • If we deny a request, we will explain the reason where required and provide appeal instructions where applicable.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, technology, vendors, business operations, or privacy practices.

When we update the Privacy Policy, we will revise the Effective Date above. If changes are material, we may provide additional notice through the Services, by email, or by other reasonable means as required by law.

19. Contact Information

If you have questions about this Privacy Policy, want to submit a privacy request, want to request access to or deletion of personal data, or want to appeal a privacy decision where applicable, please contact us using the information below.

  • Company: HOARDED LABS LLC
  • Website: https://sociaconnect.com
  • Support email: [email protected]
  • Business address: 5830 E 2nd St, Ste 7000 #35646, Casper, WY 82609, USA

Privacy Requests

To request access, correction, deletion, portability, opt-out, or appeal review, contact [email protected]. Include the email associated with your account and the privacy right you want to exercise.